Terms and Conditions

Terms and Conditions

This Site and the booking form page are offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the Spacedust services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

The following terms of service, govern your access to and use of the Spacedust Films website, including any content, functionality and services offered on or through www.spacedustfilms.co.uk (the “Site”) by spacedust Films. Spacedust Films is collectively referred to here as “Spacedust”, “We” or “Us”.  Whereas the Customer, the payer of the service, is referred to as “You” or “Your.” If You were introduced to Us, via an estate agency, the estate agency is referred to as “Your Agent

Key Terms

Shoot Date – is the date and time You have chosen for Us to film at Your premises.

Video Link – is the URL of the streaming video You and/or Your estate agent receive from Us.

Video Tour Date  – is the final date when You and/or your estate agent receive the Video Tour Link from Us.

Video Commercial use license

When an order through www.spacedustfilms.co.uk or the booking form page is completed, and subject to payment, Spacedust grants You a worldwide, royalty-free, non-sub licensable, non-exclusive, irrevocable license to use the Video link for any purpose, except for any illegal, immoral or defamatory purpose. Spacedust provide a URL link to allow You to showcase the video globally across the internet.  The link can be embedded on any website,  If Your Agent has their own business video channel (YouTube or Vimeo) we will organise a transfer of the video to that channel.

If your agent introduced You to Us, your agent has the right to have their logo watermarked into the video and not removed.

There is no warranty, express or implied, with the grant of this license, including with respect to fitness for a particular purpose. Spacedust is not liable for any claims, or incidental, consequential or other damages arising out of this license, the video link or Your use of the video link.

For the avoidance of doubt, Spacedust retains all ownership rights to the Video content, and no ownership or copyrights are granted to You.  Spacedust retains the right to use all published delivered works for Spacedust marketing and promotion purposes.

Spacedust own the creative rights to the video and the master video files and under no circumstances can the video be altered in anyway by the user or 3rd party. On rare occasions the master files may be released.

Data Protection

You must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of Us supplying the service  – and that such recording is in compliance with Data Protection.

Care and Damage to Your property

Whilst every care is taken in the handling of the Your property, We accept no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of Us. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.

Public Liability

Our CREWS are full-time employees and are covered with £5 million public liability insurance.

Confidentiality

Unless otherwise agreed We will treat any information gained during the supply of the service as being private and confidential. Likewise, You shall keep confidential any methodologies and technology used by Us to supply of the service.

Payment

Payment must be made 24 hours before the Shoot Date.

Cancellation

You can cancel Your order at any time up to 24 hours before Your Shoot Day for a 100% refund.

No cancelation fees will be payable if the Shoot Date is re-booked up to one hour before the agreed day and time

If You cancel your Order on Your Shoot Date OR you are not at the address you have stipulated on the agreed day and time we will refund you 80% to cover our additional time.

We always aim to film Your property on the Shoot Date We have agreed with You, but We cannot accept liability if We film Your property outside of this slot or film Your property at all.  Instances, where it may not be possible to fulfill Your order, may include (but not limited to):

-where the driver believes it is unsafe or impractical to approach the property

-where the driver believes it is unsafe to deliver due to an uncontrolled/dangerous dog

-where the driver cannot deliver to the property due to bad weather

Basis of law

These Terms and Conditions are governed by the laws of the United Kingdom.

Contact Information

Questions about the Terms of Service should be sent to us at jon@spacedustfilms.co.uk